Frequently Asked Questions
Everything you need to know about shopping with Cocopup London.
How long will it take for my order to arrive?
Standard UK shipping typically takes 2-4 business days. For international orders, please allow 7-14 business days depending on your location and local customs processing.
What is your return and exchange policy?
We offer a 14-day return policy for all unused items in their original packaging. Please note that for hygiene reasons, certain products may be exempt from returns if the seal is broken.
How do I ensure I choose the right size for my dog?
Each product page features a detailed size guide. We recommend measuring your dog's neck and chest circumference carefully before placing an order to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products durable and machine washable?
Our accessories are designed for durability; however, we recommend hand washing or using a delicate cold cycle in a laundry bag to maintain the vibrancy and integrity of the fabric.
Do you ship internationally?
Yes, we ship our stylish dog accessories worldwide! Shipping costs and delivery times vary by country and are calculated at checkout.